Virtual Telephone Answering Services
Telephone answering services have been around for decades. In fact, more than 80% of phone answering services have been in business for more than 10 years. This means that the majority of the professional phone answering services in the US, have built their systems on top of the 134 year-old, circuit-switch public telephone system. The industry, as result, has a poor reputation, and rightly so, as it requires a human interaction, with up until now, complex telecom systems. Now, almost a third of the public telephone system network has transitioned over to voice over internet protocol or VOIP. A Washington DC based commission has targeted 2018 to have the legacy public telephone system completely transitioned over to VOIP. This presents a significant opportunity for the professional telephone answering industry to transition much the same way the music industry did in 2000 with the introduction of the iPod and iTunes.
Next generation, virtual telephone answering services can leverage the new VOIP network to provide functionality never before possible in systems built on the legacy public telephone network. Imagine being able to combine the internet and mobile with your telecommunications system. Already, cloud based call center solutions can automatically search for Facebook, Linkedin and other pages by the caller's id when they receive a call. Next generation virtual answering services
like Main Virtual Office can automatically pull up location maps and individuals schedules when a caller calls in for them. In the not so distant future, it's not hard to imagine being able to pull up the locations of both the caller and the individual being called, when a call comes in.
Most importantly, the new internet based telecommunications network enables a two way, real-time communication network for companies using virtual telephone answering services. Main Virtual Office's phone answering service gives its customers the capability to login to their account, via the internet, or their mobile device and update their availability to receive transferred calls and also view and mange their messages. This is a significant improvement, not only increasing the businesses efficiency in managing inbound calls but also by providing a more professional appearance as knowing immediately, whether an individual is available to receive a call, gives the appearance that the live virtual receptionist
is right in their office.
The transition of the legacy, public telephone system network, to VOIP, will spawn a new era in professional call answering for small businesses
. But, it's the silent transition of the US work force that will create the market for these new services. In the early nineties, there were less than 15 million businesses with less than 5 employees. Now there are more than 25 million and some are predicting they will comprise half the US work force by 2020 or 70 million workers. With most of these businesses being one man companies or solopreneurs and with Fortune reporting that 80% of callers that are sent to voice mail hang up, small businesses cannot afford to depend on voice mail any longer. Next generation professional telephone answering services are entering a new era and Main Virtual Office is leading the way.